Warranty

Superior Services Limited Warranty & No Breakdown Guarantee

Your COMFORT System comes with a standard limited warranty from the manufacturer. Although it will cover most of your HVAC problems, it will not cover everything. Any new system & components we install will have a Parts & Labor warranty for the first year. The warranty on your system starts from the day it was installed in your home. The limited warranty does not cover failure of the system caused by damage while in your possession, damage caused by unreasonable use, and/or damage from failing to properly maintain your unit. When scheduling service for problems or regular maintenance, like the Customer Care Agreement program, it is important to remember that having the system serviced by unauthorized service providers or doing work yourself can void the warranty on your system. Also, remember that our Eatonton electricians are not responsible for water damage to your home of any kind, water damage to your home caused by a failing part, or damage to your home caused by clogged drains, dirty filters, improper maintenance, or neglect of your HVAC system.

Don't forget: In order to guarantee the warranty stays in place and valid, the manufacturer requires that it be serviced at least once a year by a licensed HVAC Specialist.

On Time, On Right, or On Us "Guarantee"

The "On Time" means that if we do not arrive within the allotted time frame given to you by our dispatch office (usually a 2-hour window), we will waive the diagnostic fee ("On Us"). This does not apply if we were able to change the appointment time with you 2 hours or more prior to your assigned call time. The "On Right" Means that if we fail to install a part correctly or install the wrong part, we will not make you pay for the repair ("On Us").

Demand service calls & time of a maintenance, repair, or warranty (Excluding New Equipment Installed by Superior)

All repairs made to existing equipment come with a 30 Day Parts & Labor warranty. All repairs made to existing equipment that is maintained with a current Customer Care Maintenance plan will receive an extended 2-year Parts & labor warranty.

Demand Service Repair warranties (On New Equipment Installed by Superior)

This is your Manufacture Limited & Extended Warranty Service Contract & No Breakdown Guarantee. Please place this Contract in a safe place. You will need it in the event that service is required. Parts Only & No Breakdown Guarantee terms and conditions are listed in detail below and will apply for the time period listed above. In short, it will cover all: Parts directly related to the equipment being replaced, and if covered by a no breakdown guarantee is will also cover all labor needed to replace the covered parts except…

117% Money Back Guarantee With Disclaimer:

If you are unsatisfied with any repair we make within 1 year of the work, and we cannot come to terms on a satisfactory agreement by both parties, we will credit you back 117% of your investment. However, in an effort to protect us from the unscrupulous customer who may try to take advantage of this offer, we reserve the right to require the return of said part or equipment in order to receive the 117% back. This guarantee does not cover Carpet cleaning, maintenance-related issues, smells, or duct cleaning.

No Breakdown Guarantee Will Not Cover:

• After-hours repairs, $50 An hour for warranty repairs requested to be repaired after normal business hours
• $50 Deductible during normal business hours or $99 After hours deductible
• Shipping & Handling if necessary
• Refrigerant or Refrigerant disposal (refrigerant prices fluctuate daily)
• Maintenance-related items, not limited to: Clogged drains, dirty filters, or routine maintenance
• Existing conditions
• 3rd party related service, including but not limited to well drillers or crane
• Equipment or wiring outside of the new equipment, including but not limited to: well pumps or well accessories, high voltage wires, breakers & disconnects, low voltage wiring, copper line sets, or ductwork